Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

buying a data bolt on

I cant buy a data bolt on to take me to the upgraded tarif I have arranged - any help>

Swap my numbers

I'm wanting to keep my giffgaff number aan use it on my02 pay monthly I got a pac code of giffgaff but struggling to do it

Disney extra

I just renewed my contract and opted for another 6 months free disney plus as my extra but my end date remains unchanged will it change after the end date has passed or have I lost out on my extra?

I want to cancel my contract, it seems impossible can anyone please help me?

I am trying to cancel my contract with O2, have tried contacting by phone which is impossible, I have tried online on my account which is also impossible, I have tried email which is also impossible, can anyone help me?

Payment and billing

Due to Covid-19 I am unable to pay my phone bill right now, it has been cut off and I am unable to call 02 is there a way they can call me

Resolved! leave O2

Any idea how to cancel/close an account? I keep getting sent back to contact us with no actual email or phone details to contact

Resolved! Insure cover

I've been charged a few times for insure cover on my new mobile but I hadn't signed up to this. Now racked my bill up an extra £20!!

Not able to recieve/make calls

One of the mobile phones on my account is unable to recieve calls or make any calls, When you call that number it just takes forever to start the call and then fails out, Would a new SIM card fix this? I would love to get in contact with either someo...

termination fee

Hi I wonder if someone can explain the early termination fee. I have checked and they say it with be £57. So if I terminated my contract would my final bill be the early termination fee plus my monthly payment or would it be £57.

Cancelled SIM. But still getting bill.

I cancelled my SIM two days ago and was tol to wait for a Bill that will arrive 14 days after my sim disconnects. However, i still recieved my pay monthly bill.

O2

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