Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! After cancelling sim only contract

I cancelled a sim only contract last week within the 14 day cancellation period... It's down as a disconnected bill but I have just checked and it says that the next payment will be taken on 24th October? I was wondering whether it should say cancell...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

False Charge

In November 2017 I visited Amsterdam, I recieved a text from o2 Claiming that Calls, Texts and Data allowance whilst roaming in Europe would not come at any extra charge. All usage would come out of my monthly allowance, Yet I recieved a £40 bill in ...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Phone not connected

Hi I Brought 2 mobile phones with O2 sim cards yesterday. I was told that they would be connected today.but nothing has happened today can you help.

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Capping daughters data bolt ons

I need to cap my daughters phone . Last week she purchased 3 data bolt ons without my knowledge. How can I do this

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Incorrect recycling

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

4G calling withdrawal

Recently I have noticed that o2 seemed to have pulled the plug on 4G calling in my area and the surrounding area too. It was available for a while but not now can anyone shed some light on this as I find it rather strange that 4G calling was availabl...

Carlas-1972 by Level 2: Apprentice
  • 12 replies
  • 0 kudos

Resolved! O2 Signal & BT Wifi

Recently we have changed Wifi over to BT wifi,However ever since we have done this none of us on o2 get signal in the house?Please could somebody help me ?Is the wifi too powerful and blocking signal or can that even happen?Thank you