Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! text message claiming to be o2 regarding payment

Hello, I have just received a text claiming to be from O2. It reads - O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [mod edit: removed to ensure safety] It came off the number +44790...

Resolved! Upgrade and transfer ownership

Contract for my daughter’s phone is currently in my name. It runs until January and o2 are offering early upgrade. Can we take advantage of this and transfer the contract to her at the same time? And if so how?

Resolved! how do you send your broken 0phone to 02 insurance

my samaung screen is broken and i need to send in for repair but cant get through to 02 to send it back to be repaired

Resolved! Overcharged for international SMS

I've checked one of my recent bills, and I've been charged £8.64 in additional charges for 2 international text messages. Looking at the O2 extra charges guide for pay monthly customers, international SMS are charged at 55p per message. Presuming tha...

Resolved! Does '5gb for 18 months' mean 5 GB over 18 months or 5 GB a month for 18 months?

Does '5gb for 18 months' mean 5 GB to use within 18 months or 5 GB a month for 18 months?

Resolved! Deposit reimbursement

Hiya, I paid quite a big deposit when my account was set up 4 months ago. Ideally I’d like it back now but all I get when I call 202 is automated responses sending me round in circles. Any suggestions on how to talk to a person would be gratefully re...

Resolved! I need to add a cap

I need to add a cap [edit: topic title clarified]

Direct Debit

I recently cancelled my O2 contract but payment has been taken again. I’ve cancelled the direct debit today after this payment. Should I do anything further as I can’t get to a store and have been unable to chat with anyone from O2.Regards.

Resolved! Am I being throttled?

I’m having an issue with loading times. everything is loading very slowly - web pages take 20-30 seconds, video clips on social media take at least 2 minutes... I’m on 4G and have full signal.Am I being throttled?

Resolved! How do I add a spend cap for my calls?

How do I add a spend cap?

O2

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