Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone barred but o2 will not assist

My phone has been barred for 7 days and despite 5 conversations with o2 and 3 promises of it will be working with 24 hours I cannot use my phone. o2 must be struggling to work it out as during my last two calls they just disappeared without trace. No...

Resolved! 20% student discount

Hi. I've tried to contact customer service about it but there is no one to answer the calls. I've updated today in a store and I wanted to get my 20% student discount. The guy in store told me I have to go online to do it through Unidays! But in my o...

Resolved! Apple Watch

If I buy and Applewatch I understand to enable the cellular option I have to pay £5 a month on top of my current monthly bill. What I can’t seem to find is if this is a minimum term or is it just a rolling monthly fee and can be cancelled whenever?

Resolved! Bolt on data not rolling over!

Topped up with 4gb on the 13th, bill renews on the 27th, checked on the 26th still over 1gb left, come the 27th it just reset back to my normal allowance without rolling anything over. Have spent over an hr and a half on the phone this morning talkin...

Number change

Hi, pls help. Am not going anywhere with 202 they cut me immediately and i need to speak to someone to change my number. Is there any other number to contact? Thanks

Cant access my voicemail

im having issues listening to my voicemail. im currently overseas and have been for a while. i call 901 and it says "Your pin" and then cuts the call. Sometimes it just says "your" and then cuts the call. I need to access my voicemail. Please help?

Phone still unbarred

Lost phone and requested a bar on it found the next day and rang O2 requesting bar be lifted as unable to make or accept phone calls or text messages. I was informed that there was no bar on my phone and would need a new sim after doing a few setting...

Resolved! Doorstep swap

Hi,I ordered an iPhone 11 Pro last week and it is faulty. Went into apple today and they confirmed it needs replacing. Have spoken to o2 on live chat and they say they have arranged a doorstep swap but I have no confirmation of this and am unable to ...

Early cancellation and third party contract

My existing contract has two bills left to pay but I'm looking at switching to a new contract early via uSwitch. (I'm not on a refresh plan)My question is how do I go about paying off my existing contract and keeping my number whilst switching to a t...

Resolved! PAC used but transfer won't complete until 2/3 days after contract end

Hello, My 12 month sim only contract with O2 is due to come to an end tomorrow. I'm changing networks and have used a PAC today thinking my number would port over to the new network (Giff Gaff) tomorrow, but it won't actually transfer until Tuesday. ...

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