Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

i want to upgrade my phone but i also want to get a phone for my grandson

i have been going through the online upgrade and selected my phone and put it in my basket i then went to select my grandsons phone so i can make sure he is safe and it switched my upgrade to his phone

My bill

I want to why im paying 89 when my bill only 59 pound

Payment

Hi there, I know the details of my bill from 6th-6th of each month so i decided to pay my bill there and then. I do however have a direct debit set up for this. I checked online and it says that the money will still be coming out. Who do i take this ...

the number you have dialled has not yet been assigned

Hi. I am using a UK SIM in Spain. Some Spanish numbers I try to call don't connect and I get the spoken message: "the number you have dialled has not yet been assigned". I have dialled the numbers with and without the international dialling code. How...

Billed for a cancelled account

I cancelled my accounts and I have still been billed approx £50. I cannot get through to contact anybody regarding this. I cannot log on to my o2 as it tells me I no longer have an account. I want my money back!!!

Resolved! Does upgrading sim only require a new SIM card / break in data?

Hi I have a SIM only (out of contract) of 15Gb for my 4G dongle and want to move to a 50Gb 30 day contract. I have this option on my o2 app as an upgrade path. If I take out this upgrade will I risk a period of no data with a SIM card swap or does th...

Upgrade

Why it saying I got to wait 6 months for an upgrade when the other day it said a month and 6 days????

New sim

I received my new sim and my old 1 disconnected this morning. I put my new 1 in and then topped up yet I cannot make phone calls and the phone doesn’t work outside the house. Also I topped up £20 and it only says £10

Late payment

My bill is late and I don’t get paid till friday

Resolved! Mobile broadband

I would like to try a 4G router to access the internet. I am currently with BT for landline and broadband but the connection is so slow that it is unworkable. I have no O2 products so need a bit of advice please.

O2

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