Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM card and change of number

I have been with 02 for years. If I select a Sim only contract, and 02 send me a new Sim card will the number stay the same?Thanks

Resolved! Number Change

Hi I filled in a web form to bring my number from my old provider.Today my old sim stopped working but my new O2 sim's number hasn't changed.I've turned my phone off and on again to no avai.How long will it take to fully complete the porting of my nu...

Resolved! Unpaid

Customer service

Can’t find dd payment

Had a txt to say bill had not been payed, but dd came out of my bank on 29th.. gave o2 the payment code, but they still can’t find the payment

Resolved! moving from three to o2, several issues so far

Hello, so, I've been trying to transfer my number from 3 to O2. I have a new pay monthly deal, and provided my PAC code. At the moment I have a temporary number. Got a new sim from O2 a few days ago which I've been using to make / receive calls since...

Resolved! WiFi on underground

So I try to log on to WiFi on underground and put my number in and says I must register to my network? How do I get it to work

Resolved! 14 day cooling off period on replacement phone

So I pre-ordered a Galaxy Note 20 Ultra which was delivered on launch day. Approx 4 weeks into owning the device it developed a fault and even though I was outside of the 14 day period O2 kindly offered a brand new replacement instead of sending off ...

Resolved! Direct debit

My direct debit for my phone bill hasn’t been taken out,26th of September was the day it was due to be taken but due to it being a weekend it should have been taken out the next working day which is Monday, does anyone know why this has happened?

Direct debit

Really frustrated with 02. They claim my monthly bill has not been paid as it has every month via direct debit. My bank confirms DD in place, the money went out on 29th Sept but 02 claiming they didn't even request the money, so couldn't have receive...

Resolved! Fraudulent text from O2

Hey, has anyone else received a message with a link from o2 claiming they couldn't process your recent payment, from a mobile number? Just beware as I believe this to be a data stealing link

O2

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