Solved: Fraud

LibbyC · ‎30-09-2020

How do I get to speak with someone? All 'contact us' links end up back on FAQs. I need to report fraud - been spammed with 20 premium number texts and being charged.

MI5 · ‎30-09-2020

@LibbyC

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Fraud" to get put through to someone.

There is also a thread concerning your issue here https://community.o2.co.uk/t5/Pay-Monthly/Multiple-Texts-Off-84222-number-just-now/m-p/1393480#M2128...

Customers will be refunded automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-09-2020

@LibbyC

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Fraud" to get put through to someone.

There is also a thread concerning your issue here https://community.o2.co.uk/t5/Pay-Monthly/Multiple-Texts-Off-84222-number-just-now/m-p/1393480#M2128...

Customers will be refunded automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

radsy · ‎30-09-2020

Ring 202 on your mobile, I just did and got through to the fraud department straight away, she was very helpful

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