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Anonymous
Posts: 0

My sim won't send messages

I had a new sim activated today it will not allow me to send any text messages i had do everything else why is this ?
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My sim won't send messages

@Anonymous Please take a look at this link to see if it resolves your issue: http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),CASE=12994

I DO NOT WORK FOR O2



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Posts: 90,050
Topics: 745
Registered: ‎14-01-2013

Re: My sim won't send messages

[ Edited ]

Hi @Anonymous

Is this anything to do with your thread from yesterday when you stated you had lost your sim? https://community.o2.co.uk/t5/Pay-Monthly/Sim/m-p/1103950#M144406

Did you collect the new sim instore and did O2 activate it for you?

Have you rebooted the phone?

I am only asking these questions as you didn't return to your previous thread to respond to answers given.

Either way, if you are having issues you may have to contact customer services as the new sim may not have been activated properly.

https://www.o2.co.uk/contactus

 

*The Game Is On*

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Posts: 104,547
Topics: 552
Solutions: 13,572
Registered: ‎04-04-2012

Re: My sim won't send messages

Messages are usually the last to come online after a number port or sim swap. A full 24 hours can be needed sometimes.
The other possibility is that it’s the wrong type of sim being used, ie a PAYG sim for a contract or vice versa.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: My sim won't send messages

If you reported it lost then your number may have a bar on it which will need customer service to remove for you
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My sim won't send messages

I never saw the OP's other post from yesterday. Kind of frustrating when people don't come back and update their threads.Smiley Frustrated

I DO NOT WORK FOR O2



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Posts: 104,547
Topics: 552
Solutions: 13,572
Registered: ‎04-04-2012

Re: My sim won't send messages


@Anonymous wrote:
If you reported it lost then your number may have a bar on it which will need customer service to remove for you

In which case it would be nothing working, not just messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,936
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Registered: ‎11-01-2014

Re: My sim won't send messages


@Bambino wrote:

I never saw the OP's other post from yesterday. Kind of frustrating when people don't come back and update their threads.Smiley Frustrated


I wholeheartedly agree @Bambino ... (I read a lot on the O2 Community) ... Smiley Sad

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Posts: 90,050
Topics: 745
Registered: ‎14-01-2013

Re: My sim won't send messages

I can only hope @Anonymous comes back to this thread...

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Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: My sim won't send messages

Hey @Anonymous how are you getting on with this? Are you still having issues? 

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