Solved: Re: My direct debit payments - Page 2

Anonymous · ‎09-07-2016

On checking my direct debit payments to O2 I note that there are two direct debits being taken.

ref Ged 16883551 in the amount of £10.66, and Ged34194100 in the amount of £13.68.

It appears that when I upgraded my phone, the original direct debit was not cancelled,

In this event I am in credit substantially.

jonsie · ‎09-07-2016

We have seen this before when upgrading and the original contract hasn't been ended.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-07-2016

Had one recently on giffgaff where the customer had even ported their old o2 number to gg but was still being charged by o2!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-07-2016

Best thing, call them. this is the number: 202 (Its a free number from your O2 mobile.

Good luck

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