Solved: Re: My Bill

SusieSue1 · ‎03-01-2019

I recently went sim only with a £15.99 a month charge. It was fine for a couple of months but now the charges are more variable than ever! This month I've been charged £18.00 - I know its only a couple of quid, but if they did that to everyone. They also owe me two days of airtime subscription due to the outage!!!

MI5 · ‎03-01-2019

@SusieSue1 Check your MyO2 for the charges http://www.o2.co.uk/myo2 and remember MMS messages cost extra https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-01-2019

@SusieSue1 Check your MyO2 for the charges http://www.o2.co.uk/myo2 and remember MMS messages cost extra https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎07-01-2019

Hi @SusieSue1, did you find out more about what those additional charges were for since you last posted? As for the outage credit you mentioned, it will be added by the end of January to your bill

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