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Missold upgrade Carphone Warehouse

Anonymous
Not applicable

Hi,

 

Hoping someone may be able to help.

I recently upgraded through Carphone Warehouse thinking I was on O2 refresh?

But on talking to O2 they told me Carphone Warehouse do not do their contracts like that.

I was talking about the pros and benefits as I took out the upgrade but no one told me otherwise.

Can I cancel?

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jonsie
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I'm not sure whether this is a mis-selling or misunderstanding issue. Whichever, it needs to be addressed directly with CPW.

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perksie
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@jonsie wrote:

I'm not sure whether this is a mis-selling or misunderstanding issue. Whichever, it needs to be addressed directly with CPW.


I agree, this is down to CPW, only O2 direct supplies Refresh contracts.

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Cleoriff
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Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread) wink

 

Veritas Numquam Perit

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MI5
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@Cleoriff wrote:

Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread) wink

 


I'm glad someone was paying attention wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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@MI5 wrote:

@Cleoriff wrote:

Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread) wink

 


I'm glad someone was paying attention wink


@MI5  You would have been amazed at how 'clever' Cleo had been. I used snipping tool to provide a picture showing that I WAS correct...and then when I posted the lovely picture I noticed it said NEW contracts Rolleys Which meant I had to hastily go back in and delete the evidence...(before anyone pointed out 'the error of my ways') LOL

 

Veritas Numquam Perit

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jonsie
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Cleoriff
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@jonsie wrote:

I saw it......:smileywink:


I knew you and perksie would have seen it ....as you were both online (night owls like myself)

It was a real 'Duh Me' moment...with a lot of post editing and fumbling about. to delete and edit. Ah well I love a bit of honesty.....LOL

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MI5
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LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 25
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Anonymous
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Thanks for all your replies, I have contacted them and awaiting their reply.
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jonsie
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@Anonymous wrote:
Thanks for all your replies, I have contacted them and awaiting their reply.

Good luck slight_smile

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