Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

Resolved! Call charges for EE customer service team

I am trying to contact EE to cancel a mobile broadband. But there is apparently a charge for calling 07953 966 250Can someone clarify this please because I cannot afford to pay charges.It's impossible to find out from the o2 special numbers whether i...

Help!! Been unable to checkout since iPhone 6S has been available to pre-order

Hello, This has become increasingly frustrating, I'm trying to upgrade my iPhone 5S to the 6S. I can select the phone, continue to checkout and enter my delivery details but when I try to make the payment it comes up a red message: 'please check the ...

Live chat not available today?

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of ...

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Resolved! Paying monthly

Can i pay so much each week of my bill so I don't have to pay the full amount at the end of every month?

Resolved! Calling mobile while turned off

Hi, When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends. I have voicemail turned off in Tugo. I expected a message about the mobile...

Resolved! Canceling a contract

Hi, my contract is due to run out 30/6/2016 due to finding a much better deal, I will unfortunately be leaving o2. Due to not canceling the contract 30 days prior will I still be charged next months £28? Or will the contract cease to continue?

Resolved! Voicemail deactivate

How do I turn voicemail off on an iPhone SE ?I don't have tugo either

People think my phone is always engaged

It isn't and even revlbooting it doesn't clear the fault. I can call out but everyone tells me my phone is always engaged. Anyone come across this before? It's an iPhone 6.

O2

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