Missold upgrade Carphone Warehouse

[Anonymous]

Hi,

Hoping someone may be able to help.

I recently upgraded through Carphone Warehouse thinking I was on O2 refresh?

But on talking to O2 they told me Carphone Warehouse do not do their contracts like that.

I was talking about the pros and benefits as I took out the upgrade but no one told me otherwise.

Can I cancel?

[jonsie]

I'm not sure whether this is a mis-selling or misunderstanding issue. Whichever, it needs to be addressed directly with CPW.

[perksie]

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@jonsie wrote:

I'm not sure whether this is a mis-selling or misunderstanding issue. Whichever, it needs to be addressed directly with CPW.

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I agree, this is down to CPW, only O2 direct supplies Refresh contracts.

[Cleoriff]

Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread)

[MI5]

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@Cleoriff wrote:

Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread)

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I'm glad someone was paying attention

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Edited by me. I had checked out info relating to cooling off periods at CPW. Found out there is a cooling off period for new contracts.. which does not apply to upgrades (as mentioned by MI5 earlier in the thread)

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I'm glad someone was paying attention

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@MI5  You would have been amazed at how 'clever' Cleo had been. I used snipping tool to provide a picture showing that I WAS correct...and then when I posted the lovely picture I noticed it said NEW contracts Which meant I had to hastily go back in and delete the evidence...(before anyone pointed out 'the error of my ways')

[jonsie]

I saw it......:smileywink:

[Cleoriff]

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@jonsie wrote:

I saw it......:smileywink:

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I knew you and perksie would have seen it ....as you were both online (night owls like myself)

It was a real 'Duh Me' moment...with a lot of post editing and fumbling about. to delete and edit. Ah well I love a bit of honesty.....

[MI5]

[Anonymous]

Thanks for all your replies, I have contacted them and awaiting their reply.

[jonsie]

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@Anonymous wrote:
Thanks for all your replies, I have contacted them and awaiting their reply.

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Good luck