Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No roaming in Rwanda

I have just been working in Rwanda for a few days. Roaming is not working there. I was in Tanzania before and Kenya afterwards, where it worked fine. My phone also registered on networks in Burindi and DRC whilst I was travelling around Rwanda. Shoul...

Time length to talk to customer services

What customer services, 3/4 of an hour waiting so far for an advisor to answer, quite happy to take the montly payment, what about an adequate service for it, should be 5 minutes max to answer a call.

Resolved! Phone Barred and Wrong Bill Date

Hi, Can't seem to get an agent on the live chat so I figured I'd put this here seeing as my phones currently useless. Changed my billing date to the end of the month in October and informed a member of your service team I would be paying my outstandi...

Resolved! Need a new Sim

HiI have a standard sim card for my own old phone and I now bough a phone that needs a nano sim card. How can I get a replacement card with the right size?

Resolved! Sim Swapping

Can I use a Pay&Go sim to transfer my Pay Monthly account over to my new iPhone which needs the nano sim rather than the micro sim I have now?? I have tried the Swap my Sim service but it doesnt seem to recognise the new sim number.

Resolved! Will I need a new sim after upgrade?

My contract is about to run out, and I would like to upgrade to a sim only contract. I'm away at uni currently, and (after doing a sim swap recently) I know that o2 will only send stuff to my billing address (other side of the country). SO, I'd like ...

Resolved! 4G problem not solvable by o2 guru

I've got problem which online o2 gurus and one shop have been unable to solve. Just wondering if anyone here has any ideas. Sorry this is a bit of a long explanation. I have been an o2 customer for many years, first as a pay monthly contract 3g, but ...

Resolved! PAC number to leave

excuse me but how do i get my PAC number so i can leave O2 having great difficulty cos they try to get you to stay !!!!! i want cheaper deal tailored to my use

Resolved! Swapping from Vodafone to O2 and keeping same number

I am swapping form vodafone to O2 and I've just recived my new phone and a sim card with a new number on it. I want to keep my old number but can't find how to do this anywhere. I've tried calling but 30 min wait... Any advice?

Resolved! Upgrade awful service

On Tuesday 4th November I dropped my current handset and the screen went white, thinking my phone broke and requiring a phone for work I applied for an upgrade online. Having to pay £109 handset £100 to leave current contract and enter into a new con...

O2

Forum Posts