Missing account after moving to pay and go.

[Anonymous]

Hi,

I used to have two contract with o2 - one of them for my wife and another one for myself. Recently I've moved mine to pay and go and since then I cannot see it in accounts list when I log in to o2. Is there any way to get it back there?

Can I link it there somehow?

Many thanks,

Mark

[Anonymous]

Even though it is not an account as such that you get a monthly statement you will have an account number and if that is not added onto the Myo2 then it can not marry up. 

If you have no joy with that then have a chat on the Live chat and they will be able to sort it out for you.

[Anonymous · Accepted solution]

I've registered with o2 again using new pay and go number and then merged it with old contract account. One of the ways to get around it.

[Anonymous]

Glad you sorted it, normally it something relatively simple.