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Amycee19
Level 1: Joiner
  • 3 Posts
  • 2 Topics
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About my bill

Message 1 of 3
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MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Amycee19 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 3 of 3
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Amycee19
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

@Amycee19 wrote:

About my bill


Looking to speak with someone about my bill date

Message 2 of 3
81 Views

MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Amycee19 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
79 Views