Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone

Phone says I need to update settings before using network I have no update

Resolved! Handset not delivered

I ordered a new handset for an upgrade on friday 27th November, it was supposed to be delivered on Monday 30th. It didn't arrive and the DPD site said it was being held at the local depot. I rang DPD and O2 on Tues 1st and a lost parcel query was rai...

Arbroad

I’m at holiday right now and I can’t see any incoming calls everything is coming unknown number.

Resolved! Blocked text messages

I seem to have blocked my phone from allowing g me to enter any competition via text message.How do I get this removed?

Resolved! Sim card

Hello I have changed from pay as you go to pay monthly, I have changed my number over aswell, but my new SIM card hasn’t arrived but my pay as you go sim has been cut off?

Seen a Uswitch o2 plan but im on a sim only pland

iv seen an offer on USwitch that is the samsung galaxy s20+ on o2. but because i have a sim free plan could that be canceled infavor of me still staying with you guys but means i got a new phone as my phone now im using has major function issues

Resolved! New phone from o2 blocked - Samsung Galaxy Z fold2

Hi, I got the Samsung Galaxy Z fold 2. It would not work or recognise my sim card. After 2 days of speaking with advisors who have said they are sending signals to my sim card. I eventually checked and the handset is blacklisted. When I called o2 bac...

Sync

I’ve been charged £4 extra for syncing my Apple Watch to my phone but when I purchased it I wasn’t told it would be more

Resolved! Order

I’ve ordered a a tablet and I’ve had no contact about delivery or nothing can someone explain

Resolved! Bills

I’m struggling to pay my monthly bill due to finances can’t get through to anyone at all ! No way of getting help , or talking to someone . On line chat not even workingWhat can I do ??

O2

Forum Posts