change of mind policy

[freddy1]

When I joined on 18 August I wanted classic Pay as you you go but have been sent a sim for pay monthly and have no help in resolving this matter

[pgn · Accepted solution]

Hi @freddy1  - the numbers you have to call are all in this Guide: Coronavirus Community Help and Support 

Try to call before 08:15 UK morning time.

It's possible you were sent an incorrect SIM - but a Pay Monthly normally would need you to have a Contract, whereas a PAYG SIM will come on a card like this, with some "Big Bundle" or "International Bundle" attached, and an activation date:

[jonsie]

Contact customer service to cancel under the change of mind policy

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

[MI5]

@freddy1 

There is no such thing as classic payg with O2 anymore.

O2 only do bundles on payg.

All you need to do is get your PAC Guide: How to get your PAC [June 2021 Update] if you want to keep your number and get a sim from Tesco or giffgaff who still do the sim you want and both run on O2 network.

Change of mind policy isn't relevant to payg as there is no contract to consider.