Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! O2 open discount issue

Hi people, bit of an issue.. Just upgraded from a contract I had O2 open discount applied for being in the Armed forces. Went to apply my discount again for this new contract and it's not accepting the coded via SMS of 'ARM01' which is what I used be...

cardno4 by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! iTunes charges

Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

John5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade remortgage

Was wondering if I was to upgrade to o2 refresh will they do a credit check? As i am renewing my mortgage next week. Been with o2 for 5 years maybe longer no late payments.

Stew95 by Level 1: Joiner
  • 5 replies
  • 0 kudos

BT open code

Hi, I had a BT open code for last renewal but I cannot seem to find it anymore. I have tried messaging the open code number but it can't seem to find the company.Does anyone know where I can find this out?Thanks

faze by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Galaxy buds offer

If there are long delays receiving s20ultras how can we claim the buds offer

Clacky by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unpaid bill

Hello, I lost my job so was unable to pay my last bill, I’ve paid what I owed but it’s saying I still owe money but that’s not due to come out till next week is there anyway you can get my device on?

JakePeach by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy Buds+ Claim from Pre-Order of Galaxy S20+

I'm not very pleased with O2 regarding this.I've not had one single email from O2 regarding my device pre-order. Yes, I've checked my junk folder and recycle bin folder (this is all O2 have advised, there's nothing there and never has been).All I hav...


When i upgraded my phone it was told I'd get a free Huawei GT watch. I have not had any email or contact about when i would be receiving this, it has been two weeks now. Can someone please help me with when i am going to get this.Many thanksJemma Coo...

Jemma2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Strange call to my phone

Had a strange call to my phone yesterday. It came up as my son calling, but when I answered it was a foreign person saying I had called them half an hour earlier. I was confused and rang off. Then Zi got a WhatsApp message, again seemingly from my so...

Feebs3758 by Level 1: Joiner
  • 7 replies
  • 0 kudos