Maximum number of contracts reached?

[ShazSCS]

I've just tried to add another SIMO contract to my account to be met with a message saying I've reached the maximum number of contracts on my account. I only have 6 on my account and was unaware of any kind of limit. 

I was at a store a few weeks ago adding some to my account at the time (consolidating multiple O2 accounts into one) and was informed there was no limit.

Was I misinformed by the salesperson at the store or is the 6 contract limit correct?

[MI5]

@ShazSCS I've never heard of an actual limit but it may be based on your credit score or something like that.

You may want to try in store or give customer services a call as they can probably override any automated system restrictions.

[EmilieT · Accepted solution]

Hey @ShazSCS, I've double checked on my end as well and here's what I found out

There shouldn’t be any limit as to how many contracts any customer can take, as long as their credit file allows it. However, in case of previous failed credit checks whilst taking a contract, the customer wouldn't be able to apply again for 30 days.

Thanks @MI5 for your advice as well, and hope this helps!