Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Double data

I got my contract on the double data offer wich gave me 30gb so why after 15 is it telling me im out of data n wont refresh till next billing cycle 15days????????,

Resolved! Changing Direct debit

How do I change the date of my direct debit

Resolved! Bill won't clear

Anyone else had this issue, my bank statement is saying that the payment is pending like it has done every month for almost 2 years as a pay monthly customer, but when I sigh in to my o2 account it is saying that they still haven't received any payme...

Resolved! Unable to pay bill

I am unable to pay my bill on the app or over the phone. I have recently changed my postal and billing address, but this was a few days ago. Why isn't it working? Do I need to talk to an advisor? It's the same card I've been using since I started on ...

Resolved! Network Issues

My phone is not getting any signal at my home or work address, this has been happening for nearly 3 months now. Every time I contact o2 they tell me a mast is down and engineers are fixing the problem.... should this really take 3 months? I am missin...

Resolved! Signing emails

Hi just ordered a new contract with 02 I've had all agreement legal documents but nothing more but reading community posts it says I have to sign in the links well I open it in word how do I sign although did tick all boxes when ordering

Resolved! Joint account

I have just added my son's phone to my account do we both get notified of Bill amount by text or just the primary account holder.

Resolved! Replacement Sim Card

What's the easiest way to replace a lost/stolen sim card but retain the same phone number? Can I order one online? ThanksJ

Resolved! No Delivery

Good morning all, I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is comp...

Resolved! Can I sign an o2 account over to my son?

Hi I was wondering if anyone knows whether I would be able to sign an o2 account over to my son?He as been the one using the number on the account for many years now, but I am the named account holder (and bill payer) as he was a minor.But now he’s 1...

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