Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No 4G coverage while in Spain

I have been to Spain numerous times whilst being with 02 they have recently incorporated the use of all calls text and data to be included in normal allowances when in the EU. But when ever being in Spain I have never been able to receive 4G coverage...

Cap Call Charges

My son has learning difficulties, How can I cap calls on his plan?

Number is unrecognised

I ported my number from BT to O2 back in May when I got a new S8 on a monthly contract and since then a lot of people that try to call me have got the message 'number is unrecognised'. It's happening a heck of a lot. Occosionally the person that is c...

Resolved! Change of Email address

Hi, I have changed my email address a few months back trying to look at my bill on line but noticed they are sending stuff to my old email address. How do I change my billing info to go to my new email address and not the old address. Help anyone!!

Resetting voicemail pin

Hi all, just upgraded to the iphone XS, it has reset my voicemail PIN of which was personalised. I have rung customer services twice and spoken to people that fail to understand the language I am speaking, I have also tried using an online Guru. I ne...

Resolved! WWE Charges

How can a company charge my account with charges that I haven't asked for, don't need and are not a part of my contract . I have checked on line and it seems that a lot of people are getting charged this £2.50 per week, for nothing. You don't know ab...

Resolved! Two o2 Sims. Want to keep original number

Hi guys. I am an existing O2 customer. Just got a new phone and SIM. Attempted SIM swap which didn't work. Contacted call centre who told me SIM swap wouldn't work in my situation. Explained I wanted to keep original number and not change to new numb...

refer a friend £40 / £40 amazon vouchers - heard nothing from o2 - missing vouchers

I referred both my son and daughter to o2 - both got a oneplus 6, over 2 months ago. 25th May and 5th June the orders where done on the o2 website. I've emailed o2@co-buying.com over 2 weeks ago, haven't got a reply I got confirmation from both sales...

Resolved! Pac code

After over 10 yrs with o2 I have decided to leave my contract ends next week I decided to keep my number but will need the dreaded pac code how do I get it do I need a new number first I not decided who I going to next but it will be monthly sim only...

Resolved! Changing network in busy places

Hi , just after some advice really, I’ve got a Samsung galaxy 6 phone and I’m on contract with 02. Whenever I’m in a fairly busy place such as a rugby stadium(approx 10k fans) I just don’t get a signal, my phone is on 4g and this isn’t normally or sh...

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