Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device plan

Hi.I got a phone a while ago on O2 and I'm not only paying my usage I'm paying a device plan too? I was no made aware of this at the time I took the contract out. I have only just noticed due to taking a second one out and I have no divide plan on it...

Subject access request.

Goodmorning folks my first post so please go easy.I recently put in a subject access request into o2 and it has been rejected, what I was basically asking for was a series of text msgs from my number to another o2 number and ONLY outgoing text from m...

Resolved! Charged for a number i haven't called

Need help i have a sim only contact just looked on to find i have almost £60 of call charges to a number i haven't rung who do i get in touch with for this has my sim deal is unlimited calls and text they have charged me 3 times to the same number go...

Resolved! Family discount

I recently noticed this new discount for families on O2. Myself and my two sons are on O2 but we don’t qualify for the discount as we have not taken out NEW deals. We have been with O2 for years and I am upset that loyal customers don’t qualify. Very...

Resolved! Real or fake ? Phone call re contract this

Yesterday I received a call from a man from 02. He said my contract had ended (or was coming to an end). The call was curtailed. I dont think I have a contract; Im partially hearing, calls of this nature are tricky .Being busy with someone the man sa...

Resolved! Roaming not working

please i would like you to help me, i was using my o2 when i went to Ghana for visit and i eventualy left there and when i get back there back was about to topup with a voucher but it says to me that my line is restricted what should i do?

Resolved! Contract ending

Can you let me know if November is my final bill?

SIM ordered & not received yet

I ordered a replacement SIM last Thursday & haven't received it yet, that's 5 days without a phone, it's a nightmare, jobs lost let alone contacts can't reach me.

Data bolt ons down for a week now...

Been a week now since I tried adding a data bolt on and they're currently not working.The funny thing is most of the people I've spoken to don't even know this (Indian call centre/online team have no idea about it whatsoever) and those that do can't ...

Transferring mobile number

I have been advised to switch off the WiFi to enable number to be switched, is this at my router or on the new phone?

O2

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