Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Address

Hi wondering if you can help I am due to receive my new O2 phone today but have just realised o2 have have have DHL the wrong number on my address. 47 instead of 46. What do I do. Thanks in advance.

Resolved! Why am I being charged extras

Hi,Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.

Resolved! Demon games

I got £12 of extra charges, demon games which Idon't know when or how I bought? How can I cancel it or what can I do?? Thank you

Resolved! Bill

Good afternoon,I have some issues with O2 taking my direct debit this month .Can you help out ?

Resolved! Cancellation at end of contract

Ended my contract for both mobiles for the 3/3/19 and bought a £10 pay&go bundle, only to find I’m being charged airtime for both even though I cannot afford it, spoke and said it was, what do I do?24 months has ended and both phones have been paid f...

Resolved! Upgrading through Carphone Warehouse

Hi all, not very up to speed with upgrading of phones, I'm due an upgrade and Carphone Warehouse are offering a MUCH better deal than O2 for the handset I want, but I'm happy with the O2 network. If I upgrade with CPW but stay with O2 and something g...

Resolved! In store ID

Hi all,Looking to upgrade soon but I dont have passport or driving license. Can anyone tell me if either of them are required in store? Either a walk in or click and collect.

Resolved! Lacey

Right a bit confused. In terms and conditions it says if i preorder the s10 plus i can claim £100 and I'm trading in my s9plus but i keep being told different things.I don't want to lose out!

Resolved! Leaving

Anyone help me please, I’ve been with 02 since 28th December, and since day one it’s been terrible.My internet doesn’t work at home “because the mass is down in my area” but it seems to be rubbish else wear Aswell!People find it hard to hear meOn the...

Resolved! Puc code

How do I get my puc code?

O2

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