Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC code

If I’m changing to o2 from EE how long does it take for pac code to work

Resolved! Cancel pay monthly account without being charged extra

Not sure if this is the right place posting this. So I came to the UK from Australia for 12 months work placement in Jan 2018, I went in on Jan 18th and told them my situation and they sold me a 12 month contract telling me that after I had left to c...

Roaming in Austria? no data network at all with O2 sim?

Hey, I am in Austria since Thursday and cannot get data with my O2 sim card on an Iphone (independent if I use iphone 5s or 6s). Roaming is on. And it does not work with network selection on automatic as well as choosing one of the common austrian pr...

Resolved! Switching from pay as you go to pay monthly

Two days ago I got a contract for a new phone and was told that it would take up to 24hrs to transfer my old number to the new sim. It's been over 48hrs and my number sill is not being recognised how long does it usually take?

Netflix Credit not being credited

Anybody else had the trouble with netflix credit not being credited to there netflix account after going through the process to claim the credit? TIA

Voicemail won’t work

Please help !!!For some reason I can’t get voice mail on my phone or the missed call alerts. When I call the relevant 1750 number it says we could not activate your voicemail as we do not have your number. If I call 1710 to try and activate the misse...

Resolved! Phone Calls in the USA

I just want to confirm that whilst gtravelling in the USA I can phone other USA mobile numbers/land lines at no extra charge providing I do not exceed the permitted limits. I have O2 Travel Inclusive Zone on Psay monthly.Thank you

Resolved! Cancel O2 Refresh Upgrade... What now?

Hi all,I hope you are well.To cut a very long story short I am currently on my 3rd huawei mate 20 Pro device and unfortunately it's also the 3rd faulty one (green screen issue).I've decided I can't face another one so I want to change to a pixel 3 Xl...

Cancelled order and credit check

I upgraded online to get an iPad but it just turned out that after paying and sorting the contract O2 can't deliver for Xmas (despite them saying it was in stock and would be delivered 24 seb between 8-10am ). I have now cancelled the order and repur...

Resolved! Didnt receive the legal papers

Hi i just ordered a new pay monthly phone im a existing pay monthly customer but i didn't receive the legal documents for the new contract

O2

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