Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! im trying to pay my bill it is not working

Why is the o2 chat not working ? Im trying to pay my bill and nothing is working. I treid to pay online several times it always shows me an default. It is very annoying. Im sitting here since an hour and im not able to pay my bill if nothing is worki...

Resolved! Price caps

How do I remove price caps from my contract ?

Resolved! Moving a sim from an old phone to a new phone.

I have a pay monthly O2 sim card in an old phone which is starting to fail. If I buy a new phone (different make) can I just transfer the sim card across to it?

Resolved! My phone is showing o sim

My phone has just come up stating no sim, too it out wiped it and put it back in but still showing no sim help

Resolved! Sim only deal

I'd like to know that what I was told when I agreed to take these simcards is true. I was told that if I paid my bill for three months on both sim cards without default I would be guaranteed two handsets without questing after speakibg with a few fri...

Resolved! 4G Roaming with O2 in EU?

I am an Erasmus Student. I got an attractive offer for Pay Monthly GBP 15/month and will be living in Slovenia for the next 5 months starting in February.I read a community post that there is no 4G partnership so not guaranteed while roaming. I under...

Resolved! Family discount

Found a discounted deal on another provider but after entering the store a sales assistant assisted me to get the deal I wanted for an xtra £2 per month. As I have been a loyal customer of O2 for some years took this over another provider to ensure s...

Resolved! How long after taking out a contract, can I port my old number in?

I want to take out a contract soon, but my current contract isn't due to end until March. Is it possible to move my number across then, if I take the new contract out now?

Resolved! Device plan

Hi.I got a phone a while ago on O2 and I'm not only paying my usage I'm paying a device plan too? I was no made aware of this at the time I took the contract out. I have only just noticed due to taking a second one out and I have no divide plan on it...

Subject access request.

Goodmorning folks my first post so please go easy.I recently put in a subject access request into o2 and it has been rejected, what I was basically asking for was a series of text msgs from my number to another o2 number and ONLY outgoing text from m...

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