Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Set sim pin

Wondering if anyone knows how to set a pin on my SIM card (to stop unauthorised use in case my phone is stolen/lost). Thanks

Resolved! How to turn off the safety settings

Turn off the content control on ma fone

Resolved! Return

Does it matter which bag you return your iphone in to o2 if you change your mind?

Resolved! How do I cancel my contract

I can find anything on the website where I can cancel my contract? I've done over the 24 month term and want to get a better deal?

Resolved! Double data

I have recently taken out an O2 Refresh Pay Monthly plan for a pocket hotspot that gave me 12Gb of data for the usual cost of 6Gb. However, my O2 account only shows the remaining data based on an allowance of 6Gb. How long does it take for My O2 to r...

delivery address changed without my authorisation

Has anybody else experienced their delivery address somehow being changed on their account without their permission. I then paid for an upgrade on 6thDecember - the day they had their malfunction - and the phone went to a random address. 02 are inves...

Resolved! SIM replaced - no mobile data

I had my phone (Samsung Galaxy S8) stolen recently. A replacement handset and SIM arrived yesterday and while calls, texts and wifi seem to be all working fine I can't connect to 4G or any mobile data. Can anyone offer me any pointers? TIA

Resolved! Deposit Refund

It passed 4 months and i didn't received my deposit back yet. I already payed the 4th bill and no money was returned in my bank accout. Anyone know what do I need to do? I want to receive the deposit through bank, not through bill.

Resolved! wifi

I can't connect to wifi on london underground. The reason is that although I'm now an O2 customer I used to be with Orange and I retained my orange number when I transferred to O2. The LT Virgin Media access portal asks you to select a network - I se...

Resolved! 02 device

hi allhave purchased 02 mobiledon't have 02 refresh but would like to pay extra for my device plancan anyone have idea how to do thisthanks in advance

O2

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