'Max identity limit reached for same contact number' - question

[Anonymous]

Hi everyone,

I need some help figuring out what this error means.

It happend ever since I switched from pay as you go to pay monthly a while back.

When O2 made the switch I noticed some weird behavoir on my account, for example every time I log in to O2.co.uk I have to reset my password regardless if it is correct or not, and also the iphone app has never seemded to work for me.

I found this error the other day trying to reset my contact details and I think it may be related.

http://imgur.com/igeW5kI

Any information on how to fix this would be really helpful as I am not sure what exactly has happened here..

Thanks all,

Dave

[Cleoriff]

Hi @Anonymous

I am not sure at all .....though I do know IMgur means an Internet Image sharing website....

Are you actually trying to log into My O2? http://www.o2.co.uk/myo2

Maybe you need to contact O2 and ask them to look at reprovisioning your account. Its the only other thing I can think of. I presume you have rebooted your phone numerous times?

http://www.o2.co.uk/contactus

[MI5]

You need to call cs on 202 and get them to look into it for you.

[Anonymous]

yes, I used imgur to share a screenshot of the error on the o2 website.

I will try calling customer services again and see if I can get this sorted.

Thanks for the help!