Solved: Made big mistake with roaming abroad - Page 2

Anonymous · ‎04-12-2017

Hi everyone

I have been abroad past 3 days and had roaming on as misread the cost of £7.2 per MB and have used approx 700MB.So looking at a bill in the thousands £

I really need to know who I can speak to as I really can't afford this, for an honest mistake

My02 hasn't updated yet with the costs, I've just realised now

I don't know where to start I'm completely panicking.

Many thanks

J

darrengf · ‎04-12-2017

Surely there has to be a system in place as a precaution.

All data is is routed back to UK, unless in a country where o2 travel doesn’t exist i think

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Bambino · ‎04-12-2017

Yikes!!!! How could the OP have used 700MB if the website says the maximum usage is 200MB per month?

I DO NOT WORK FOR O2

darrengf · ‎04-12-2017

Unless th system didn’t kick in.

you can ask for Data Shock on the bill and see what o2 does.

but surely there has to be a safe guard in place, unless everything safe guard known is removed.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

MI5 · ‎04-12-2017

That's why I asked if they had O2 travel - still a big ask, but the only way I can think that limits wouldn't apply.
Obviously then, the bill would only be £15 too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-12-2017

I feel so sorry for you @Anonymous in respect of the situation you find yourself in

Hopefully the posts by the knowledgeable members above ^ ^ ^ will help you

darrengf · ‎04-12-2017

But then o2 travel is throttled out side EU and is heavy throttled after 50MB.

something doesn’t make sense.

Im hoping we will get some info when @Anonymous is back on

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

MI5 · ‎04-12-2017

As I said..... still a big ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-12-2017

@MI5 wrote:
Well if it is 700mb at £7.20 each, it's over £5k !

Now I don't get this at all.

If it clearly states on the website that data will be capped at £40...is that ONLY if you have O2 Travel? Also why didn't @Anonymous get a warning text about excessive usage?

Veritas Numquam Perit

jonsie · ‎05-12-2017

I think the OP will be fine. The website clearly states that the the cap of £40 per billing month will be applied so what's to argue or is there something in the small print about EU only. Bit too tired to look right now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎05-12-2017

Hey @Anonymous did you have a chance to speak to customer services about this yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Made big mistake with roaming abroad

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable