Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International caller bolt on (trial)

I used to have International Favourites to call family in America. They’ve discontinued it and now said they would give me the cheapest rate they offer. I just checked my Bolt Ons and I have something called “International caller bolt on (trial)” and...

Resolved! Calling abroad

Hi,From time to time i need to call abroadWhen I had a PAYG sim card i could get a bolt on for cheaper rates.Now on PAYM i have to pay £1.50 per minute.I could t find any bolt ons or tarrifs that could reduce this.Has anyone found anything please?Tha...

Resolved! O2 and VAT invoice

Hi all,Has anyone managed to get a VAT invoice for the monthly phone plan payments as part of a refresh deal.As I am VAT registered I can download a VAT invoice for my call plan payments but there is no option for the phone plan. I have spoken to cus...

Resolved! Next gen

Can anyone tell me what : next generation text service for unlimited tariffs is please. Thankyou

Resolved! Sim swap

I have ordered a pay monthly sim, but I want to have my old number on it, how do I do that? I tried a sim swap, but after 72+ hours I can see that that will not work

How do I find account number

Need my account number

Resolved! Cancelling midway

Hi all, Bit confused on what I actually do but to get the jist of it it's all about 'Upgrading/cancelling'. I have 10 months remaining on my O2 contract for my iPhone 7 which I got when it released September 2016.I can recycle this phone or upgrade f...

pac code

I dont normally come in here so i dont know whether this has been covered or not, but i am so mad that its made my mind up for me, retention team dont work weekends WOW, is that the craftiest move ever, so now i cannot move forward with my shopping f...

Resolved! Online upgrade payment error

Hello, I have been trying to make an online upgrade payment, however when I go to checkout, I type in all my details and it all works fine, and then at the end it says error, and then the payment system doens't go through.

Resolved! SIM from iphone to android

My son is currently using a sim only pay monthly in an iphone 4s. I've bought him a Motorola G5 sim free for Christmas. Can I simply take the sim out of the iphone & stick it in the android phone & expect it to work or will I need a new sim? Do I nee...

O2

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