Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 330433 Views
  • 2 replies
  • 2 kudos

Resolved! Please clarify data speeds when roaming

Hi, Could O2 please clarify your data speeds while roaming. Middle of last year (June) there was a number of articles about O2 agresvly throteling data when roaming but O2 also stated this would be removed in the next few weeks. I am a frequent trave...

Tommy5 by Level 1: Joiner
  • 9999 Views
  • 11 replies
  • 0 kudos

Resolved! finding the IMEI number of a broken phone, do not have the box either

Hi, My daughters phone is completely broken and for her to claim on her insurance she needs to provide the IMEI number of the handset, unfortunatley we cant get on the phone and we do not have the box to hand. Is there any way of recieveing the IMEI ...

MV1954 by Level 1: Joiner
  • 12349 Views
  • 3 replies
  • 0 kudos

Resolved! Balance for outstanding airtime bill set to £0.00

Okay, so the bill payment for my contract was due today, and when I went to pay it last night on the O2 mobile app I was greeted, on the payments page, by a message saying that there was an outstanding balance of £0.00 for the Airtime plan, and anoth...

o2 (1).png o2 (2).png
Scotteh by Level 1: Joiner
  • 6037 Views
  • 6 replies
  • 0 kudos

Resolved! How do i get PAC?

I wish to switch from O2 to another company for a Sim only tariff. How do i get PAC from O2?

prmanthri by Level 1: Joiner
  • 1153 Views
  • 2 replies
  • 0 kudos

Resolved! 02

If you pay off your phone on an O2 refresh contract can you cancel your contract?

Cj21 by Level 1: Joiner
  • 3006 Views
  • 7 replies
  • 0 kudos

Resolved! O2 loophole/con to charge customers for sending emoji's

Did you know that emoji's are classed as pictures and each is charged at 50p.I didn't know this until I started noticing a spike in my bill. Even though o2's terms and conditions state that the pay monthly tariff doesn't include mms it doesn't specif...

Anonymous by Not applicable
  • 22406 Views
  • 43 replies
  • 0 kudos

Resolved! O2 monthly deals

Anyone had the number for o2 as im looking for a better deal on my pay monthly sim, currently looking at the deals now but they are not good and not what i want.

Deals by Level 1: Joiner
  • 1421 Views
  • 3 replies
  • 0 kudos

Resolved! Lost iPhone

Hi, I lost my iPhone 8 on Friday morning, I called customer services Friday afternoon to get it blocked and then phoned the police non emergency number to report it to which I was told they no longer log them although I believe I need a reference num...

Sarah91 by Level 1: Joiner
  • 916 Views
  • 1 replies
  • 0 kudos

Resolved! late payment fees

hi I am been charged late payment fees. Yet I I'm well within the terms time limit dates? Why would i srmtill be been charged£3.50

TrishPat by Level 1: Joiner
  • 4558 Views
  • 9 replies
  • 0 kudos