I visited o2 as my phone wasn’t working properly and it was sold to me
as a 12 month warranty. Purchased 12 months prior. Advised March was out
of warranty. I then contacted for an early upgrade as there was a cost
to fix my phone. I was advised the ...
Just an update. The 5working days has now also passed and I’ve been told
there is now now time scale I just have to wait. They promised me daily
updates form the complaints team. Not had anything today but sick of
chasing and apparently can’t take it...
So raised via CEO and was advised this was a national issue. Offered 30
pounds compensation and would try to speed the issue along. Still had
nothing to update me on the situation. I did get a deadlock letter
saying that’s all they will do. I called ...
No unfortunately I didn’t. However tomorrow if it’s still not resolved I
will email the CEO and explain why I am cancelling 2 contracts alongside
what seems to be to me, a poor service regardless of how long I’ve been
with them. I know things don’t a...