Solved: Pay as you go account. Should I not be able to se...

Anonymous · ‎02-12-2017

Have just checked my balance which shows it is empty which I strongly doubt. Should I not get a break down as to where my £30 went?

MI5 · ‎02-12-2017

You can get a breakdown on PAYG but you need to request a subject access to gain the details.
https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
Are you sure your credit hasn’t been taken for a bundle allowance?

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2017

You can get a breakdown on PAYG but you need to request a subject access to gain the details.
https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
Are you sure your credit hasn’t been taken for a bundle allowance?

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2017

Sounds like you are on a big bundle which means the credit will have been taken to pay for your allowances

MI5 · ‎02-12-2017

Could be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-12-2017

Hi @Anonymous! Can you let us know how you're getting on with this? Any help from the advice above?

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Pay as you go account. Should I not be able to see where my money has gone?

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