Solved: MY DATA WONT WORK IN PARIS FRANCE

RRMC · ‎11-06-2018

Hi can anyone help me, my daughter has gone to Paris today and discovered that her data wont work so she can not access google maps to find her accomadation. The O2 network has switched to Orange so she can make and receive calls and her data is on but when she tries to access google maps it just says "no service" anyone got a fix for this?

MI5 · ‎11-06-2018

If it’s an iPhone ask her to change the data apn to “Mobile.o2.co.uk”
If that doesn’t work ask her to call customer service to check any roaming bars on her account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-06-2018

If it’s an iPhone ask her to change the data apn to “Mobile.o2.co.uk”
If that doesn’t work ask her to call customer service to check any roaming bars on her account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-06-2018

It certainly sounds like the bolt on issue that we see so many times.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎11-06-2018

Hi @RRMC & welcome to the Community!

I hope the advice above helped your daughter get her data working, do update us please

→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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jonsie · ‎11-06-2018

Can you pointlessly feed this back yet again @EmilieT please?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎11-06-2018

I saw similar comments in another thread over the weekend and was going to pass it on @jonsie, thanks for flagging the feedback in both topics

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Tsidkenu1es · ‎11-06-2018

Hi @RRMC and welcome to O2 Community Forum...! I can only hope by now your daughter is enjoying the travel Bolt throughout Paris...

All the best to you and your daughter...!

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