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My second line suddenly stops working - we are in France

SCFung
Level 1: Joiner
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My second line *********** suddenly has no data - he can’t even make a WhatsApp call. WhatsApp messages don’t go through either. I have checked the account but there is no issue. Please can you check urgently?

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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@SCFung 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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japitts
Level 6: Acolyte
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"Calls" made using apps such as WhatsApp, Messenger and suchlike are not treated by either your phone or the mobile network as calls, but as data usage.

 

It's therefore completely normal to lose the use of these apps in the event of not having an internet connection.

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Oxonian
Level 32: Blockbuster         
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Have you tried @SCFung making a WhatsApp call over WiFi ? 

Message 4 of 4
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