Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Receiving PAC code by email

My daughter is part of a family plan and has lost her phone - she can't text to receive the PAC code. I called o2 yesterday and requested that the PAC code was sent to her email address. After an hour of being put on and off hold the handler said an ...

Direct debit issues

Can Anyone advise me on what to do here, I just took out a new contract and on the payment date 4 separate direct debits were set up and withdrawn all with separate payment references. Customers services are saying that only one matches my account an...

Resolved! Can’t get onto account to pay bills and they are now outstanding because I cannot access my account

I live in a different country and you are sending me two bills monthly. Denied me access from my 02 account so I cannot access to pay. This is beyond a joke

contract cancellation

Hello members.I have a contract with O2 , Virgin Media offered me good deal on a contract renew if I will switch from my phone contract to O2 , obviously it did sound great , but only until I have moved and now virgin media can`t provide me with thei...

Resolved! New bill cost

Received an email stating my price will increase. this is shockingly high price to pay for a phone. When you sign up for a phone it should stay that amount. It should not be allowed to increase as much as it has done. not happy

Resolved! Tariff Increase 2024

Hi, will my tariff increase this year (2024) if I've only just upgraded, on 19th February? Nothing was mentioned about this when I upgraded. I've received info stating it will increase, although other details say it won't if you've joined since a cer...

Data not working when abraod

Hi,It's been days now that I have tried to contact O2 customer service without success. I am currently in Europe and I am not able to access data from my phone. Before the switch from Virgin to O2, my (same) mobile was fine and I could access the int...

Resolved! Query Vat on bill with credit

My latest bill has 2 credits one for airtime rewards of £10 and the other of £12 from o2 for a complaint I made. Im confused though as I have still paid the same amount of v.a.t. I would on my normal bill/monthly charge. So basically the v.a.t. has b...

Resolved! Number porting nightmare - please help

Hi, I am hoping someone out there can help me. I bought an o2 sim for my wife to add to my account and gave the PAC (to migrate from Three) when placing the order. I had a txt from o2 on 12/02/24 to my sim (not the number being ported) to say that th...

Resolved! How to get a credit yo pay my plan bill

Monthly payment. How can i obyain a payment facilita for the amount of my monthly Bill, sincera i don't hace the money at the moment.

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