Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill

Can someone help me, I have paid and overdue bill and it said it will update my account in 30 minutes but it is still saying it is over due but not sure if it will turn my phone back on, can someone help?

Taylor21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

Susiemac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pixel 6 Pro Shipping

Hello,Does anyone know when the Pixel 6 Pro will start to be shipped? My upgrade states that it will be on release date, which is today, but i've not seen anything so far.

Mattyj86 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Charges abroad for some data but not all

Hi, Phone was used in greece and most of the data was at zero cost. But one day there is a large charge of £42 but then after zero costs again. Is there a reason for this. The phone was used just in the one place on holiday the whole time. Data from ...

mrnoname by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Extras

Hi, I need some help. I activated my extra for DisneyPlus and it says it's active and renews in April 2022. But it's not been applied to my Disney Plus account. It says my sub runs out 17th of November when logged in to Disney Plus. Did I do somethin...

Resolved! Disney+

I have been trying to figure out why my bill has jumped up not too long ago and have finally realised I have been signed onto a Disney+ subscription I never asked for and never received any details about.

Irwin109 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Massive money taken from my account

02 sent me a text asking if I wanted to add an extra. I applied for an iPad with £0 upfront. As soon as I applied 02 took my full handset payment of over £1000 which was my sons Xmas money for him and my grandson. I have had 4 phone calls with o2 one...

Drewmcmon by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! capping my bill

how do i set a cap to stop my bill going over a certain amount.

kyan154 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can not find my address on O2

Good morning. I have tried many times to get a Monthly Pay Phone but always I can not find my address. It only appear some flats in the list. As my flat is new I thought that it was happening because the Council Tax was not with Band on, but I alread...