Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling as Bill Payer without Account Holder

Hi, a friend of mine has a contract with O2, which expired in 2022. However, the contract is in his mothers name, who he is no longer in contact with (and wouldn’t be able to even if he wanted to) Since then, he’s still been paying it, but everytime ...

SIM only contract end

I am a Virgin Media Volt customer and switched from Virgin Mobile sim only to O2 sim only 18 months ago with the contract ending on 7 May. I understand after that date it will switch to a monthly rolling contract on the same terms unless I do anythin...

No Airtime Bill on Account

Hello, I have reported an issue on my account where I cannot view the Airtime bill, either on the Web or via the App. Now I am getting close to my billing date and the only items which show that need to be paid are device plans. My biggest concern is...

Resolved! Cancel My Audible Trail

Hello, you have sent me a notification that my 6 months of audible is due to finish and I don’t want it to renew. I have searched all over the app and website for an option to stop this but I can’t find this. Can you assist please.

I’ve been trying to close my account since April

Hello,I’ve been trying to close my account with O2 since April this year. In May I left the country and my case haven’t been resolved ever since.I’ve tried live chat on their website (completely ignored), tried calling them multiple times (been told ...

Customer

I have been with o2 for years and years. I recently bought a new phone through mobile phones direct but still with o2 and the numbers I’ve had for about 20 years. For some reason I now cannot access the o2 app and getting through in the phone isn’t a...

Delinking nightmare

My airtime plan can be delinked, as per my contract and o2's website terms, after a 24 month period. I have paid these 24 installments and requested the airtime to be delinked for my number and was told to do this on or after 24th March, following th...

Paying final bill

Hi, I have been trying to pay my final bill for about 2 weeks now. All that happens is I ge told to log into my O2 and pay online. I can’t do this as I don’t have a contract with you anymore. getting very frustrated and have been sent a debt collecto...

Won't conect5

My application never connects just says ....opppps something went wrong....everytime.

Upgrade issue

Hey so I just upgraded through live chat the guy I spoke to said I just passed the credit check, but then he gave me a number to call as they needed a few more questions regarding my order. I just called them and he said that if it’s been accepted th...

O2

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