Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Volt benefits not showing in my 02

I signed up to Volt on the O2 App yesterday & I am also with Virgin Media for broadband. I have received a speed boost from VM but my monthly data allowance has not changed in the O2 app contrary to expectation. When I try and sign up again it says I...

Graeme_r by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment Deferral Help

Hello, I did a payment deferral for this month and then o2 cut my signal and 4G off again. I am now unable to even call the relevant o2 numbers to try and get any help. Is there an email I can contact the team through or anything? CheersAlan

AlanMac by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! live chat

where has the live chat gone?? 

stock by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Activating esim

Hi I'm having problems activating an esim

Ross28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 owe me money

Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the...

Resolved! Data Usage inaccurate on My O2?

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (Septemb...

LJO95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade/ network

I just got my new phone today as I upgraded early, I still have an airtime bill left on my other phone but I have transferred everything over, will I get my network when my next bill comes out or should it renew automatically?

Resolved! Moving pay monthly sim to a new handset

I want to get the new Google Pixel 6, but the handset only from google - i've read thats an unlocked device, but will i be able to move my pay monthly sim into that phone? My current handset (Samsung S9) i got a few years ago and i'm looking to upgra...

RK90 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Over charged

Hi I’ve been charged £478 for my device plan which is way too much how do I fix this to avoid o2 taking this out my account I’ve cancelled the direct debit so what can I do to fix this??

Resolved! I would like to leave o2

My pay monthly contract is coming to an end and I do not want to renew my contract. How to do I prevent automatic renewal?

Grant11 by Level 1: Joiner
  • 3 replies
  • 0 kudos