Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Crown communication scam

My wife and I had been with 3 for the last 20 years. She was contacted by Crown Communications saying they were now part of O2. We were offered a new deal of £22 Per month for each phone however our 1st bill was for £73.80. We have now found out this...

Problem in cancelling contract with O2

I am really fed up due to incompetence of O2 system and O2 people. I had a Virgin mobile number that I thought I cancelled long time ago and never heard about it for long time. Then I recently got the letter of some outstanding bills in the beginning...

Bill

I paid my bill and it’s not letting me use data or call or text please help I spoke to someone yesterday they said it take 24 hours it’s been 24 hours please help

Resolved! Changing to a sim only contract

I have a contract that includes an I phone but I have now been given one. Can I change to a sim only contract please?

Resolved! getting proof of purchase

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not g...

Phone bill

Hi I want to pay my phone bill but the free 202 number isn't working from my mobile phone to pay from my debit card

O2 messed up my bills and CS just lie and lie and lie, and that is you get thru

O2. My bills are all paid up for 2024. You screwed up my billing during the change to new billing, payment management can see all paid up, but you sill from 27th feb say I owe for 2 numbers from feb. Not true. Get your billing sorted. You keep cuttin...

Resolved! O2 advising Airtime Plan is much higher than normal?

Hi, I just received a standard text message to say I'm out of my minimum contract term. The part that confused me is it says "your monthly Airtime Plan is £30.62", which is over double what I currently pay monthly on a sim only contract. Is this sayi...

payment rquest

I pay my bill monthly and never miss, Why did I receive a text asking for payment?

Charged for two numbers

I have been charged for two different phone numbers since last year and I only have one [Removed] the other I don’t have or isn’t mine

O2

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