Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim not working

New sim not working [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

No Internet and missing balance

I’m in a rolling plan and the payment just happened in 10th December 2023. However, in My O2, it shows no plan and no balance for my internet and messages, instead, it only shows pay as you go. Besides that, my balance reduced, which should not be li...

Resolved! Previous bill

I would like to download my previous bill breakdown but it won’t allow me it just gives me a summary how can I do this?

Hi does anyone know about o2 setting up new direct debits for phone contracts

Hi does anyone know about new direct debits o2 are setting up for existing phone contracts ??

Email registered to my mobile no. Is incorrect

The email address i just registered for my mobile phone is incorrect. Trying to correct it, going round in circles.

Resolved! SO airtime plan

How do I cancel a SO airtime plan?

Resolved! Worried about my bill

Hi So a confusing one...I basically owe 200ish pouns to o2 and I got a new phone contract too from o2. I phoned up as I couldn't pay 200 all at once due to finances... so they basically said as well as my current bill I can pay 20 pound a month to ge...

2 mobile accounts, only 1 showing on my 02 account why?

I have recently taken out 2 mobile contracts, 1 for me and 1 for my daughter. I can only see my daughters mobile details,bills,usage etc. Where is my mobile details? How do I view my usage, bills etc? I spoke to 02 and the advisor said she will raise...

Personal not needed information

I am in the process of changing my pay monthly £17.80 to 30GB Plus Plan easy to do but I am troubled by having to give personal salary information I don't wish that info to be shared around the BT Internet, lenders and other credit agencies. I have b...

Data

Hello my 02 app isn’t working and I neee to add some data

O2

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