Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

DPD lost my phone

Posting here as I’ve been on the phone to DPD & O2 for 5 hours to no avail. I upgraded my phone on 26th June, it was due to be delivered the next day. I was at work on this day so rearranged the delivery to Friday 30th June. Between Tuesday and Frida...

Resolved! Billing

My chosen tariff is £5.00 per month for 10gb of data. Why am I being notified that my first bill is for the amount of £5.34?

Resolved! Cancelling my O2 contract

I want to cancel my O2 contract but after five phone calls and a total wait of over an hour I have not as yet been able to speak to anyone on the recommended number. Does anyone know if I can cancel online (I haven't found anything) or use webchat to...

Resolved! I want to unlock an o2 iphone

I want to unlock an o2 iPhone. Under the Help topic you state “ login and go to More in menu then select UNLOCK. THERE IS NO SUCH OOTION!

Resolved! Charges whilst abroad

I've just received my bill for June and see that there is a charge for data usage. It shows that I was in Albania but as the rest of my bill shows, I was in Corfu, in Greece. How do I get the charge removed?

Resolved! Ending ending my current contract

I have two plans with O2 I would like to cancel one of them and reduced keep the plan with the [Removed] number. Thanks

Resolved! add an extra

i would like to add disney+ as an extra to my account

Resolved! termination of contract

I rang and terminated my contract on 10 May. This was not followed through and I have been charged again. Termination has been put through today another call on 1 July. I cannot see how to get a refund. I am guessing that it will be charges for 30 da...

Resolved! Cancel device and airtime plan

Hiwondering if someone can help…Inflation has pushed my phone bills up too much for me to afford and I greatly regret taking these contracts out in the first place. my current situation is: 36 month contract (26 months remaining) O2 Refresh plan :£30...

O2 monthly SIM not working in US

I've just arrived in the US and I was hoping to use my monthly SIM's allowance which lets me use calls, data, etc. in the US with no extra charge. However, with several resets of my phone and fiddling with roaming settings, I still can't connect to m...

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