Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Change phone

Hi just want to ask took contract out other day used phone but not happy with it can I take it back and exchange to a different phone and model within 14 days.

John49 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Invoice

Hi I need the invoice number for my new phone I had delivered to claim my free gift put cart find it when I come with the phone were could I get it from pls

Rob1875 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! tariff change

anyone knows whats the difference in tariff upgrade with standard data and shared data ? I want to change tariff to more data and I get the 2 options but not sure which is correct for me. thanks

Topping up!

I think I must be really stupid but I cannot top up my mobile on line. As soon as I enter my bank details and home address and click find address it takes me back to the 'what number do you want to top up'? I've tried this several times on several da...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! How to cancel contract from abroad?

I need to cancel my monthly contract and I read that you have to call 202 and give 30 days notice. This number doesn't work from Bolivia! How do I cancel my contract? Is there a different number I can ring?

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Parental controls

How do I change parental controls? The app is useless.

Ibs by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Paying off Device Plan early

I want to pay off my device plan early, or make additional payments to pay it off. I've done this on the automated system, but the system just says "payment accepted", it doesn't give you a choice of sending your payment to your airtime, or your devi...

Gazzz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Can anyone tell me how I can talk to someone at 02. I have been trying to pay via app but no luck. This isn't the first time this has happened. Ty x

Number port problem

I recently joined o2 and ported my old number across, everything is working fine but if i text someone the number from my new o2 sim appears and not my ported number, my number appears fine when i call someone but not the texts.

Andrea48 by Level 1: Joiner
  • 6 replies
  • 0 kudos

No data abroad

Hi I’m abroad in Spain and can’t seem to use internet on my fone

Ste5 by Level 1: Joiner
  • 2 replies
  • 0 kudos