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Biling

Wolak
Level 1: Joiner
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Hi,

I would like to inform you that my bill has been paid, and I don't understand why I keep receiving emails stating that it is still due. Please look into this matter.

Thank you.

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pgn
Level 76: Forum Legend
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This is not O2, but a customer forum, @Wolak - contact O2, all the ways in here: Guide: How to find help & contact O2 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Message 2 of 4
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MI5
Level 94: Supreme
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@Wolak 

It can take at least 48 hours to update and could be longer over a weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
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Oxonian
Level 32: Blockbuster         
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You can avoid future problems @Wolak by setting up a direct debit in favour of O2 :-

 

Guide: How to Pay Your Bill (Contract) 

Message 4 of 4
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