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500MB dat bolt on

Celine25033
Level 1: Joiner
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Hello,

 

I have added a bolt on to my monthly allowance, this is the 500 MB data bolt on. I does not seem to work however as I did not have data outside wifi today. I am in France at the moment but usually my allowance works the same.

Please can you let me know how to get extra data this month?

Best regards,

Céline 

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MI5
Level 94: Supreme
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Registered:

@Celine25033 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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