Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎20-08-2014
Accepted Solution

02 Guru service down?

I've been trying all morning to get onto an online chat with an 02 guru but there is no avialble option to do so - i just wondered if the service is down at the moment? Just keeps saying 'please give us a moment while we check if an agent is available'.

Highlighted
Posts: 101,981
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: 02 Guru service down?

Try clearing your cache and cookies or even try a different browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 88,004
Topics: 738
Registered: ‎14-01-2013

Re: 02 Guru service down?

@HemmingbirdI've just tried on your behalf and got the 'please wait we are busy now' message

You might be better off trying to phone them https://www.o2.co.uk/contactus

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 80,286
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: 02 Guru service down?

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎20-08-2014

Re: 02 Guru service down?

Thanks chaps - i just phoned in the end. All sorted Smiley Happy

Highlighted
Posts: 80,286
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: 02 Guru service down?


@Hemmingbird wrote:

Thanks chaps - i just phoned in the end. All sorted Smiley Happy

Always best in the end....everyone is apparently a Guru anyway 😂

Highlighted
Posts: 88,004
Topics: 738
Registered: ‎14-01-2013

Re: 02 Guru service down?


@Hemmingbird wrote:

Thanks chaps - i just phoned in the end. All sorted Smiley Happy


Good to hear @Hemmingbird Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker