02 Guru service down?

[Hemmingbird]

I've been trying all morning to get onto an online chat with an 02 guru but there is no avialble option to do so - i just wondered if the service is down at the moment? Just keeps saying 'please give us a moment while we check if an agent is available'.

[MI5 Level 94: Supreme]

Try clearing your cache and cookies or even try a different browser.

[Cleoriff Level 93: Majestic · Accepted solution]

@HemmingbirdI've just tried on your behalf and got the 'please wait we are busy now' message

You might be better off trying to phone them https://www.o2.co.uk/contactus

[jonsie Level 94: Supreme]

@Hemmingbird

https://www.o2.co.uk/how-to-complain

Scoll to the bottom of the page and use the chat link.

That is working for me.

[Hemmingbird]

Thanks chaps - i just phoned in the end. All sorted

[jonsie Level 94: Supreme]

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@Hemmingbird wrote:

Thanks chaps - i just phoned in the end. All sorted

Always best in the end....everyone is apparently a Guru anyway 😂

[Cleoriff Level 93: Majestic]

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@Hemmingbird wrote:

Thanks chaps - i just phoned in the end. All sorted

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Good to hear @Hemmingbird