cancel
Showing results for 
Search instead for 
Did you mean: 

Travelling abroad

Hayley85
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I travelled to Paris in January and my phone didn’t work unless I was connected to WiFi. I’m going to Ibiza tomorrow and want to know if it will work

Message 1 of 2
203 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151864 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@Hayley85 

It should do, if not, there are some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
198 Views