Solved: Lost credit

Anonymous · ‎01-01-2016

Hi I contacted customer service to get pay&go sim reactivated as it hadn't been used for over 6 months. This has been done but the credit is saying 0.00. Does this mean the £7 credit that was previously on there has been lost or can I get it back?

jonsie · ‎01-01-2016

You will get it back but it takes a further 24 hours to appear. If you haven't received it after this time then call them back.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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MI5 · ‎01-01-2016

You should be able to get it back but you'd need to speak to cs again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎01-01-2016

You will get it back but it takes a further 24 hours to appear. If you haven't received it after this time then call them back.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎02-01-2016

Didn't know you could restart a pay and sim after it was closed off. Did they give yoi the same number?

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎02-01-2016

The number hadn't been used for 6 months therefore it became inactive. A call to CS will usually get the same number reactivated

Veritas Numquam Perit

MI5 · ‎02-01-2016

This only works,if the number hasn't been reallocated somewhere else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-01-2016

True. my payg sim was unused for 7 months and they set it back up when I asked so I was lucky....

Veritas Numquam Perit

jonsie · ‎02-01-2016

My son's sim (he lives in Berlin) was reactivated after 10 months just 2 weeks ago. Credit was reinstated 24 hours later.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-01-2016

Looks like I will have to contact cc as credit hasn't appeared.

MI5 · ‎05-01-2016

Always advisable.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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