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Lost credit

Anonymous
Not applicable
Hi I contacted customer service to get pay&go sim reactivated as it hadn't been used for over 6 months. This has been done but the credit is saying 0.00. Does this mean the £7 credit that was previously on there has been lost or can I get it back?
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jonsie
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You will get it back but it takes a further 24 hours to appear. If you haven't received it after this time then call them back.

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Message 3 of 13
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MI5
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You should be able to get it back but you'd need to speak to cs again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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You will get it back but it takes a further 24 hours to appear. If you haven't received it after this time then call them back.

Message 3 of 13
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Curr946
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Didn't know you could restart a pay and sim after it was closed off. Did they give yoi the same number?
Current Phone: Sony Xperia XZ Premium
Message 4 of 13
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Cleoriff
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The number hadn't been used for 6 months therefore it became inactive. A call to CS will usually get the same number reactivated

Veritas Numquam Perit

Girl in a jacket
Message 5 of 13
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MI5
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This only works,if the number hasn't been reallocated somewhere else.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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True. my payg sim was unused for 7 months and they set it back up when I asked so I was lucky....

Veritas Numquam Perit

Girl in a jacket
Message 7 of 13
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jonsie
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My son's sim (he lives in Berlin) was reactivated after 10 months just 2 weeks ago. Credit was reinstated 24 hours later.

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Anonymous
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Looks like I will have to contact cc as credit hasn't appeared.
Message 9 of 13
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MI5
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Always advisable.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 13
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