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Lost credit

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Anonymous
Not applicable

on ‎01-01-2016 16:44

on ‎01-01-2016 16:44

Hi I contacted customer service to get pay&go sim reactivated as it hadn't been used for over 6 months. This has been done but the credit is saying 0.00. Does this mean the £7 credit that was previously on there has been lost or can I get it back?
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jonsie
Level 94: Supreme
In response to Anonymous
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on ‎05-01-2016 11:13

on ‎05-01-2016 11:13

Give them a call and they will definitely recredit for you.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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In response to jonsie

on ‎05-01-2016 11:43

on ‎05-01-2016 11:43

Did you manage to get it back @S4R4H?

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Anonymous
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on ‎05-01-2016 12:33

on ‎05-01-2016 12:33

Haven't had chance to contact them yet
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