Lost credit

[Anonymous]

Hi I contacted customer service to get pay&go sim reactivated as it hadn't been used for over 6 months. This has been done but the credit is saying 0.00. Does this mean the £7 credit that was previously on there has been lost or can I get it back?

[MI5]

You should be able to get it back but you'd need to speak to cs again.

[jonsie · Accepted solution]

You will get it back but it takes a further 24 hours to appear. If you haven't received it after this time then call them back.

[Curr946]

Didn't know you could restart a pay and sim after it was closed off. Did they give yoi the same number?

[Cleoriff]

The number hadn't been used for 6 months therefore it became inactive. A call to CS will usually get the same number reactivated

[MI5]

This only works,if the number hasn't been reallocated somewhere else.

[Cleoriff]

True. my payg sim was unused for 7 months and they set it back up when I asked so I was lucky....

[jonsie]

My son's sim (he lives in Berlin) was reactivated after 10 months just 2 weeks ago. Credit was reinstated 24 hours later.

[Anonymous]

Looks like I will have to contact cc as credit hasn't appeared.

[MI5]

Always advisable.....