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Lost Phone In Courier DPD

ChloeHodgkinson
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on ‎04-01-2023 19:05

on ‎04-01-2023 19:05

Ordered a phone with O2 and they sent it to DPD for delivery. I have had no email or update from DPD from the offset. My phone was down for next day delivery and it has now been a week and still no phone. DPD are saying there are delays and they do not know where my parcel currently is. Can someone help to please resolve this as soon as possible. Thank you 

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MI5
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on ‎04-01-2023 20:12

on ‎04-01-2023 20:12

@ChloeHodgkinson 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ChloeHodgkinson
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on ‎04-01-2023 23:24

on ‎04-01-2023 23:24

Already done that. 
This is honestly a joke… it was down for next day delivery and DPD just keep fobbing me off with excuses and telling me to wait. 

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jonsie
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on ‎04-01-2023 23:33

on ‎04-01-2023 23:33

It's entirely the rsponsibility of O2 to get the device to you

Don't be chasing DPD, that's what O2 should be doing

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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ChloeHodgkinson
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on ‎05-01-2023 08:54

on ‎05-01-2023 08:54

100%! 

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MI5
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on ‎05-01-2023 09:32

on ‎05-01-2023 09:32

@O2Sarah- 

Can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Sarah-
Former Staff
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on ‎05-01-2023 10:27

on ‎05-01-2023 10:27

Thanks for the tag @MI5 

@ChloeHodgkinson I will send you a direct message so we can look into this.

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