Solved: Refund

Scotia200 · ‎05-01-2023

I moved from 02 to EE in December. There is a credit on my account and they advise to use my 02 account to claim the refund. However they have all but closed my account and customer services haven't responded to me for over 2 days presumably as I am no longer a customer. Any advice on how to obtain the refund would be gratefully appreciated. Many thanks Aileen

Enlli · ‎05-01-2023

Sounds like Payment Management would be the best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Otherwise message the team on

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎05-01-2023

Sounds like Payment Management would be the best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Otherwise message the team on

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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