Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 257130 Views
  • 2 replies
  • 2 kudos

Resolved! Credit Reporting

Hi, I've had an kngoing issue with o2. I closed an account I had for years due to a series of mistakes made on o2's behalf. My account was closed fully paid off, however through an error I was continuing to be billed. After a lot of back and forth th...

DavPhi123 by Level 1: Joiner
  • 612 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

I have had my new bill today and it has quadrupled I have sent a text for someone to sort out but it has been over four hours poor poor service.

Nigel123 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Resolved! Bank details

Good morning, I've lost my bank card and can't pay a bill. Could you send me your bank details and information so I can pay you on my online banking app please? Kind regards Kim

Kimkim by Level 1: Joiner
  • 599 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Switch up & claiming Offers

Hello, hope you’re all well. I’ve got o2 switch up on my contract & would like to know when you switch up in store whether you’re still eligible to receive offers such as the pre-paid Mastercard offer? Or the free Google watch with the fold & flip? m...

Jimbo12 by Level 1: Joiner
  • 679 Views
  • 2 replies
  • 0 kudos

Resolved! Firmware update does not work on mobile data

I got a SIM only deal that has 20GB of data, I barely use it. However, the other day whilst I was around town I got a notification of a firmware update for my phone, an android S22 Ultra SIM free with no association to any network. I tried to downloa...

Loblyk by Level 2: Apprentice
  • 3485 Views
  • 13 replies
  • 0 kudos

Resolved! MMS charges

For the second time now I have been charged for a Multimedia message which I can’t identify. Is there a way of finding the number it was sent to.

JH10 by Level 1: Joiner
  • 416 Views
  • 1 replies
  • 0 kudos

Resolved! New phone

Hi I need to speak to customer service 

Sandeep1 by Level 1: Joiner
  • 378 Views
  • 2 replies
  • 0 kudos

Resolved! We've received your order. You're all set

I already have a few phones with 02 - Wanted to get another contract and placed an order, this time I received a message saying it's under review and can take up to 48 hours to confirm whether it's gone through or not. Upfront payment has been taken,...

Keith65 by Level 1: Joiner
  • 1575 Views
  • 4 replies
  • 0 kudos

Resolved! Totaly ripped off

I carnt belive after months of sorting this my Apple Watch isn’t on and it should be i now recived dept collections by post and i waiting for watch to be connected and return to payment plan and now all this i pregnant and over 6 months of promices a...

Samlou81 by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! Number swap

Hi, I got a sim only contract (used PAC code to keep the number I’ve had for YEARS) but the signal with o2 has been really bad. I have set up a new contract with another network and wondering if I can use PAC code to keep number on new network (but n...

Sjp91 by Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos