Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moved from LycaMobile to o2 pay monthly - Text Msg Not Receiving. PAC Applied to use same number.

Moved from LycaMobile to o2 pay monthly - Text Msg Not Receiving. PAC Applied to use same number. I am unable to receive any Text Message. Please check the Porting Configuration for the Text Message.

Resolved! Sim swap

I’m in Isreal on holiday and I opened up a new contract. My number still hasn’t moved over. Is there a way I can speak with o2 that won’t cost £3 per minute pls?

Resolved! pixel 6a promotion

I upgraded my account today, for a pixel 6a, which is supposed to come with the hub/mini hub promotion. but i didn't recieve any sort of voucher with the phone? how do i claim? thanks for any help.

Resolved! Voicemail says it's full when it is in fact empty

I allowed my voicemail to become full. I then emptied it. Having done so callers were still being told it was full and messages could not be left. I was told by O2 that it was a device issue. I had a Google Pixel at that point. I upgraded my phone to...

Getting nowhere. Which O2 department do I speak to who can contact my bank regarding a transaction?

Having an absolute nightmare trying to deal with O2 about this. I've spoken to about 10 different people on the phone after spending 5 minutes getting through the automated menus, the call centre agents don't know what I'm talking about or don't know...

Resolved! Switching from sim only to 3rd party o2 phone contract

Afternoon all, Sorry if this has been asked before i couldn't find an answer. I paid off my phone several years ago and currently on a pay monthly contract since may 2022, now I'm thinking it's time for a new phone and found some good o2 deals on mob...

Resolved! Cancelling O2 travel service

Does anyone know how to cancel the O2 travel service (£6/day)? I can find info on how to start it, but not on how to stop it! Please help if you can. Thanks

Resolved! iPhone XR ios update

Good evening we recently updated to the latest software, the phone is now useless as its stuck on the apple logo, I have visited the apple store but to no avail its still the same, all help appreciated

Resolved! Complaining

Hi, can anybody give me the quickest possible way to make a complaint that involves actually getting through to someone, all phone lines busy, ok I only held on for 30 minutes, chat lines not even let you chat as they are so busy, this might sound pe...

Resolved! Double charged

Hi, I wonder if anyone can help resolve? I have Virgin media package included Mobile, my new contract with Virgin now separate my mobile with O2, however this new contract does not start until 12th Oct, so I won't be using O2 SIM until then, but I've...

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