Sim non existent

[Kira-2]

Hey everyone 👋

So I'm trying to upgrade and obv I need to confirm it's me through my existing phone number

The down side is I had my screen replaced on my tablet a while back and forgot to take my sim out and they never returned it to me 😆 

This wasn't an issue as I had like the lowest possible plan as I hotspot from my phone that has unlimited data

But I can't recieve text messages on my tablet because of the no sim conundrum 😆 

Would the best way to go about it request the code to my email linked to my account through customer services (obv they are closed atm otherwise I would be asking that way already)

Thank you in advance for any advice given 💜

[MI5 · Accepted solution]

@Kira-2 

You need to report your old sim lost to O2 and they will send a new one to you.

Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Kira-2]

Thank you, I shall ping them a message and try and get it sorted 👍 

Have a good evening 💜

[MI5]

You're welcome