New SIM Only plan - eSIM delivery

[bentomsett]

Hi,

I'm looking to take out a second SIM only plan (I already have an O2 account with one plan). I went to my local store and wasn't able to do so as their system was down at the time, so I tried to order online.
I'd like an eSIM on this new plan. When I go to order online, I'm offered an eSIM or a plastic SIM. All I'd like to know is whether this eSIM is sent to me digitally (i.e. via email) or if its sent to me through the post. When I choose an eSIM, the checkout doesn't give me any options re. delivery, whereas if I select a plastic SIM it does.

I've spoken to multiple people over the phone and via live chat and nobody seems to have the same answer. Does anybody know how I receive this eSIM after making an order?

Thanks in advance.

[MI5 · Accepted solution]

@bentomsett 

Depends on which billing system you are on.

If on the new system, the eSim is delivered via your MyO2, otherwise, a pack needs to be posted to you.

[bentomsett]

@MI5 thanks for your reply - how do I know which system I'm on?

[MI5]

@bentomsett 

Sounds like you are on the new system, which of course a new contract would be,  as it's not offering you postal delivery.

[bentomsett]

@MI5 thank you very much for your help - new SIM Only ordered, and eSIM installed just like that

O2 really need to update their support/checkout pages to make this clearer and train their staff on this process. Not one person knew what was going on, was passed around different departments 5 times.

[MI5]

No worries @bentomsett 

Glad you are sorted.