Re: Live Chat

CazA1 · ‎28-11-2018

Does anyone know whay the live chat isn't working ?

AhaNg · ‎28-11-2018

Maybe to protect themselves

MI5 · ‎28-11-2018

Try a different browser but there have been some issues recently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AVW · ‎28-11-2018

Doesn't work on Chrome or IE for me, looks like it's down.

Cleoriff · ‎28-11-2018

@Martin-O2Are live chat having more problems? We know they were supposed to be working again last week, but we have had numerous posts since then saying they can't get connected?

Veritas Numquam Perit

jonsie · ‎28-11-2018

There always seems to be a lately. Even the UK Complaints chat link is down.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎28-11-2018

No issues today @Cleoriff! @CazA1 @AVW are you both still having difficulties?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

AVW · ‎03-12-2018

Thanks for responding, tried a number of times over the weekend and this morning (during office hours) and no sign of agent being available. Rang the call centre that were very efficient and able to resolve once i'd got through the initial screening process. Tried both IE and Chrome and chat wasn't available (checked pop up settings). Not worried about following up further as my issue is sorted, though this definately puts me off trying to use the chat option next time.

Martin-O2 · ‎03-12-2018

Thanks for the feedback @AVW! I'll pass it on to the Live Chat team. Good to hear that you got your issue sorted by customer services.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎03-12-2018

All seems ok at the moment. Firefox

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Live Chat

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...