Keeping my number

[Lee1985]

Hi
Just received my new phone and I wish to keep my old number trouble is I don’t have my old phone as it was stolen. Anyone know how I swap the number over to the new sim without having my old phone? Thanks

[MI5 · Accepted solution]

Without your old sim card and because there will be a block on your account, you must contact customer services to activate the replacement sim card and retain your number.
http://www.o2.co.uk/contactus

[Bambino]

@Lee1985 Have you reported your phone as stolen to O2 and to the police?

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[Lee1985]

Yes this was last year and I went over to another provider as it was cheaper to take a new contract out. But now I want to use my 02 account and number. All I can find it to swap my number on here is to text swap on my old phone but obviously I don’t have the phone. Most likely got to call 02 and do it over be phone

[MI5]

Yes, that is the only way as I said above, but where is your O2 number now?
If on another network, you will need a PAC from them to bring your number back, but if you didn't take it with you a year ago, I fear it may be lost now.

[Anonymous]

I think you may have lost it forever as you will need a new account & a new number if you are rejoining as a new customer 

[EmilieT]

Hi @Lee1985, how are you getting on with this? Any progress since you last posted?

[Lee1985]

Hi it’s all sorted now spoke to 02 and I’ve now got my original number. Thanks for all your responses

[Cleoriff]

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@Lee1985 wrote:
Hi it’s all sorted now spoke to 02 and I’ve now got my original number. Thanks for all your responses

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Good to hear @Lee1985 You were lucky to get it back..:smileywink:

[MI5]

Yes very lucky but pleased it all worked out for you.