Replace My Sim

[escobar83]

i have ordered a new device but my device was lost including with sim and now want to replace my sim with esim that sim is very important to me my banking details was registered on that number

[Bambino]

@escobar83 You need to report your device as lost asap. O2 will send you a new sim with the same number:

Lost or Stolen O2 Device

There have been many problems reported with esims. You'd be better off keeping a physical sim:

I Regret Switching to an eSIM: These Were the Biggest Drawbacks (makeuseof.com)

How to find help & contact O2: A Guide - O2 Community