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Keeping Number

Sluggy
Level 1: Joiner
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Aup people.

i recently upgraded my contract phone and the new one has 5g (Samsung S21) whereas my old phone only went to 4g (OnePlus 6T).

i want to keep my number and have a PAC code ready however on o2s website I can't find anything about moving my number along unless i fill a form in which requires me knowing my new phones mobile number... which i cant find anywhere lol

 

Any support at all would be appreciated, i cant seem to get into a live chat soo this is the next best thing i can think of

 

i also have no idea what to do with the PAC code itself lol 

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MI5
Level 94: Supreme
  • 127014 Posts
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@Sluggy 

You just need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127014 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Sluggy 

You just need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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